In 2008, the luxury property management company InvitedHome launched with one mission: becoming the Auberge for vacation home rentals. Through high-end concierge services, meticulous selection and preparation of vacation home properties, and customer service that exceeds expectations, InvitedHome aims to turn staying in a vacation villa into an experience on par with staying at a Four Seasons, Ritz-Carlton, or Aman hotel.
With properties in ski towns, such as Park City, Aspen, Telluride, and Jackson, InvitedHome doesn’t just provide vacation homes. It also helps curate unique local adventures for guests with an eye towards their particular tastes and interests.
InvitedHome’s Purpose
The secret to InvitedHome’s 5-star vacation home rental experience lies in its boutique approach to renting homes. This approach acknowledges that every property and its owner is unique. When conceiving the idea for the company, InvitedHome’s founders acknowledged that the quality of most vacation homes on online marketplaces was inconsistent. In particular, cleanliness standards were inconsistent and customer service was middling. As a result, many rental providers were not providing what they promised to customers. InvitedHome’s dedicated concierge team, high housekeeping standards, and continuous communication with local property experts were intended to combat these unfortunate trends in the vacation rental industry.
With these inconsistencies in mind, InvitedHome has consciously separated itself from the open marketplace model that characterises popular vacation rental companies on the market, such as Airbnb and Booking.com. By hand-selecting luxury properties to meet clients’ needs, InvitedHome can offer homes that otherwise would not be available through other rental agencies. With the help of its professional housekeeping team, and local concierge teams, InvitedHome is also able to offer hotel-style amenities in private residences. These include fully stocked gourmet kitchens, private gyms, saunas, and hot tubs.
Five-star Standards
As previously mentioned, the company’s concierge services ensure that clients’ 5-star vacation experience does not start and end at their vacation home. InvitedHome concierges have helped provide customised itineraries for clients. This includes arranging grocery deliveries, restaurant reservations, ski rentals, and transportation throughout the town. For InvitedHome’s concierges, no detail or request by a guest is too small. After all, building trust with clients is one of the company’s core principles.
InvitedHome’s business model is one way of addressing the current trend in the luxury travel industry. More and more clients looking for luxury vacations now prefer to take things at their own pace, rather than following the hurried pace of traditional hotel experiences. This has led InvitedHome to be placed at the crossroads between hospitality and the management of private real estate properties. For example, one instance of the company acting as a bridge between hospitality and property management is the company’s partnership with the villa rental specialist ONEE Luxury Travel. This partnership made it possible to access InvitedHome’s luxurious mountain homes through ONEE’s networks.
Online Platform
In addition, the company’s HomeCraft technology platform has played a significant role in making it easier to integrate all of InvitedHome’s services. The software gathers all necessary information about all the homes managed by InvitedHome. This includes kitchen inventory, housekeeping procedures, appliance information, and instructions for equipment use. It makes sure that each team of specialists is ready for guests’ arrival at the property and helps InvitedHome maintain the optimal level of guest services. HomeCraft also makes it easy to coordinate cleaning services before and after the stay.
The platform also tracks maintenance of the entire property, both appliances and structural elements like roofs. If maintenance or replacement is required, the owner of the property receives a message from HomeCraft immediately. Moreover, the system has a price adjustment functionality to adjust rent according to market conditions while maintaining the exclusivity of services.
Final Words
Each of these elements represents an important step towards reimagining luxury vacation rentals. Together, they show how InvitedHome is able to connect carefully selected residential properties with five-star hospitality services. This is achieved through InvitedHome’s focus on selecting properties that are not only suitable for guests but also provide a balance of flexibility and comfort.
In addition, InvitedHome’s personalised concierge services and use of technology enable a high level of quality control throughout the entire process. This provides homeowners with peace of mind. Together, these elements illustrate how consistency, convenience, and property oversight are increasingly central to the guest experience in luxury travel.
